What should I do if there are missing, wrong or defective items in my order?

Modified on Thu, 13 Jul 2023 at 03:43 PM

We're sorry if you're having a problem with your order. 

1. Please ensure the issue is properly documented and reported here within 7 days of delivery
2. Retain all items in original packaging to be eligible for warranty (subject to investigation) due to defects, mould or pest infestation

* Note: Our delivery personnel do not have the authority to accept returned goods at your doorstep. It will cause significant delay and complication in the resolution process. In the worst case scenario, we may not be in the best position to initiate an investigation to offer a fair resolution.

We aim to get back within one working day (Mon-Fri, 9am-6pm, excl PH) upon receiving your submission.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article